Matic Health / Patient communicationWORKFLOW
Patients informed on WhatsApp, without your phone ringing all day.
Bookings, reminders, auth updates and costs, answered before patients ask.
TIME SAVEDUpdates go out automatically, so patients don’t have to phone in.
HOW IT WORKS
From booking to follow-up, handled.
Booking confirmed.
Patients get the date, time and what to bring.
Reminders sent.
Before the visit, with preparation instructions.
Auth updates shared.
Patients know where their authorisation stands.
Costs explained.
Expected co-payments shared before the visit.
Changes handled.
Rescheduling, cancellations and no-show follow-ups.
Clinical questions escalated.
Anything medical goes straight to your team.
PATIENT COMMUNICATION01 / 06
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Matic HealthPatient communication
ILLUSTRATIVE CONVERSATION
Booking confirmed.
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Matic HealthPatient communication
ILLUSTRATIVE CONVERSATION
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Matic HealthPatient communication
ILLUSTRATIVE CONVERSATION
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Matic HealthPatient communication
ILLUSTRATIVE CONVERSATION
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Matic HealthPatient communication
ILLUSTRATIVE CONVERSATION
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Matic HealthPatient communication
ILLUSTRATIVE CONVERSATION
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Matic HealthSent to your team
ILLUSTRATIVE CONVERSATION
INSIDE THE WORKFLOWEvery case shows
Every case shows
its working.
01 / PATIENT COMMUNICATION
Questions answered on WhatsApp.
Patients know where their authorisation stands.
✓ Your team stays in controlM
Matic HealthPatient communication
ILLUSTRATIVE CONVERSATION
A reminder of your upcoming appointment. Please bring your referral and medical aid card.✓✓
Has my authorisation been approved?✓✓
Your authorisation has been approved. Your practice will confirm the next steps.✓✓
02 / PATIENT COMMUNICATION
Rescheduling, sorted.
Rescheduling, cancellations and no-show follow-ups.
✓ Your team stays in controlM
Matic HealthPatient communication
ILLUSTRATIVE CONVERSATION
Could I move my appointment?✓✓
Your practice has two options: Tuesday at 10:00 or Thursday at 14:00.✓✓
Thursday at 14:00, please.✓✓
03 / PATIENT COMMUNICATION
Clinical questions go to people.
Anything medical goes straight to your team.
✓ Your team stays in controlM
Matic HealthSent to your team
ILLUSTRATIVE CONVERSATION
I have a medical question before my procedure.✓✓
I’ve sent your question to the practice team. A person will follow up with you.✓✓
IN THEIR LANGUAGE
Messages in English, Afrikaans and isiZulu.
Set up around how your practice works. Your team approves everything.
WHAT MATIC DOESThe repetitive work,
handled.
Sends booking confirmations, reminders and preparation instructions
Handles rescheduling and cancellations
Follows up on no-shows
Lets patients know where their auth stands and what they’ll pay
Hands anything clinical straight to a person on your team
Steps in only when a patient needs a human.
Fewer calls, fewer no-shows, calmer patients.
A HEALTH CHECK FOR YOUR ADMINOn some schemes, a late auth can cost up to 30% of the account.
On some schemes, a late auth can cost up to 30% of the account.
Matic tracks every deadline, so nothing slips through.
We’ll review your last three months of rejections, auths and bookings and show you exactly where the leaks are. No cost, no obligation. You keep the report either way.
Set up around how your practice works. Your team approves everything.
Book your free admin health check ↗