Privacy at Matic Health.

Who we are and how to contact us

Matic Healthcare (trading as Matic Health) is based at 1 Falcon Street, Kharwastan, Durban, South Africa, 4092. For privacy questions or requests, contact hello@matichealth.co.za or WhatsApp +27 63 696 1661. This policy covers our public website and enquiries sent to us. Patient information processed for a practice is governed by the practice's instructions and a separate agreement.

Information we receive

When you contact us, you may choose to give us your name, practice or hospital name, role, phone number or email address, and the contents of your message. You may also provide details about your practice during a health-check discussion. Please do not send patient information through the website contact form or an initial enquiry.

Our website hosting and security providers may process technical information needed to deliver and protect the site, such as your IP address, browser type, request time and pages requested. The site uses Google Fonts, which means your browser may connect to Google to load the fonts. We currently do not run advertising pixels or website analytics scripts.

How we use information

• To answer your enquiry, arrange a meeting or provide the free admin health check you request.
• To discuss whether Matic Health's services are suitable for your practice or organisation.
• To operate, secure and improve this website and prevent misuse.
• To keep records where reasonably necessary for our business or legal obligations.

Providing enquiry details is voluntary. Without enough contact information, we may be unable to reply. We use information to respond to your request, take steps toward a service relationship, comply with applicable law, and pursue legitimate interests in running and securing our website. Where consent is required, we will ask for it.

The contact form and WhatsApp

The Contact page form does not send information to a Matic Health website database. Selecting “Send message” opens WhatsApp with the details you entered in a draft message; you decide whether to send it. If you send a WhatsApp message, WhatsApp and Meta process it under their own policies. You can also contact us directly by email. Please avoid patient information in ordinary contact messages.

Who may receive information

Access is limited to people who need it to answer your enquiry or operate the site. We may use service providers for hosting, security, email and communications. If you choose WhatsApp, your message is handled through WhatsApp. We may disclose information if required by law or to protect rights and security. We do not sell enquiry information.

International services

Some website, font, email or messaging providers may process information outside South Africa. Where personal information is transferred internationally, we take steps required by POPIA to protect it. Contact us if you want more information about a particular transfer.

Cookies and similar technology

Our hosting and security services may set cookies necessary to deliver and protect the website, including bot-protection cookies. We do not currently use advertising cookies or analytics cookies. Your browser settings can control cookies, though blocking necessary cookies may affect access to the site.

How long we keep information

We keep enquiry information only for as long as reasonably needed to respond, manage a possible or ongoing business relationship, meet legal obligations or resolve disputes. We then delete or de-identify it where appropriate. Hosting providers may retain technical logs for their own operational periods.

Security

We use reasonable technical and organisational safeguards appropriate to the information we handle. No internet service is completely risk-free. If a security compromise affecting your information occurs, we will assess it and make notifications required by applicable law.

Your choices and rights

Subject to POPIA and applicable exceptions, you can ask whether we hold your personal information, request access or correction, object to certain processing, ask us to delete information we no longer need, or withdraw consent where processing is based on consent. Send your request to hello@matichealth.co.za. We may need to verify your identity before acting.

You may also lodge a complaint with South Africa's Information Regulator.

Children and patient information

This website is intended for practice and healthcare organisation enquiries, not for children or patients to submit health information. If you believe such information has been sent to us through an enquiry, contact us so we can address it.

Changes to this policy

We may update this policy when our website, services or legal obligations change. The date above shows the latest version. Material changes will be made visible here.