Matic Health / CollectionsWORKFLOW
Patient portions followed up until they’re paid.
Polite, consistent follow-ups, without the awkward conversations.
TIME SAVEDFollow-ups go out on schedule, without your staff chasing.
HOW IT WORKS
From statement to paid, handled.
Balance identified.
Co-payments and shortfalls picked up after the claim.
Statement sent.
Clear breakdown with a payment link.
Friendly reminders.
Polite follow-ups on WhatsApp and email.
Arrangements offered.
Payment arrangements within your practice’s rules.
Paid and recorded.
Payments matched to the right account.
Exceptions flagged.
Accounts that need a personal call go to your team.
COLLECTIONS01 / 06
Patient balancesFollow-ups active
Demo account 1Patient portion · R —45 days overdue✓ Paid
Demo account 2Patient portion · R —Reminder sent
Demo account 3Patient portion · R —Reminder sent
WhatsApp reminder → Payment matched to account
Balance identified.
Patient balancesFollow-ups active
Demo account 1Patient portion · R —45 days overdue✓ Paid
Demo account 2Patient portion · R —Reminder sent
Demo account 3Patient portion · R —Reminder sent
WhatsApp reminder → Payment matched to account
↳Statement preparedDemo case
Demo account
R —
Clear breakdown
Included in statement
Balance identified✓ Statement ready
M
Matic HealthPatient communication
ILLUSTRATIVE CONVERSATION
M
Matic HealthPayment arrangement
ILLUSTRATIVE CONVERSATION
↳Payment matchingDemo case
Demo payment
Matched
Updated
Action logged
Matching payment✓ Paid and recorded
↳Personal follow-upDemo case
Demo account
Personal call
Practice team
Exception identified✓ Sent to your team
INSIDE THE WORKFLOWEvery case shows
Every case shows
its working.
01 / COLLECTIONS
Balances, followed up.
Polite follow-ups on WhatsApp and email.
✓ Your team stays in controlPatient balancesFollow-ups active
Demo account 1Patient portion · R —45 days overdue✓ Paid
Demo account 2Patient portion · R —Reminder sent
Demo account 3Patient portion · R —Reminder sent
WhatsApp reminder → Payment matched to account
02 / COLLECTIONS
Payment arrangements, offered.
Payment arrangements within your practice’s rules.
✓ Your team stays in controlM
Matic HealthPayment arrangement
ILLUSTRATIVE CONVERSATION
A payment arrangement is available within your practice’s rules: three monthly payments.✓✓
I’d like the three-month arrangement, please.✓✓
Your choice has been sent to the practice team for confirmation.✓✓
Set up around how your practice works. Your team approves everything.
WHAT MATIC DOESThe repetitive work,
handled.
Sends clear statements and payment links
Follows up politely and consistently on WhatsApp and email
Offers payment arrangements within your rules
Flags accounts that need a personal call
Explains shortfalls and helps patients with gap cover documents.
Handles only the accounts that need a person.
Steady collections without uncomfortable conversations.
A HEALTH CHECK FOR YOUR ADMINOn some schemes, a late auth can cost up to 30% of the account.
On some schemes, a late auth can cost up to 30% of the account.
Matic tracks every deadline, so nothing slips through.
We’ll review your last three months of rejections, auths and bookings and show you exactly where the leaks are. No cost, no obligation. You keep the report either way.
Set up around how your practice works. Your team approves everything.
Book your free admin health check ↗