Matic Health / Inbound callsWORKFLOW
Every call answered. Your way.
Bookings, reschedules and patient questions handled, day or night, without taking your team away from the patient in front of them.
TIME SAVEDVoicemails become bookings.
HOW IT WORKS
From first step to follow-through.
Call comes in.
On your existing number.
Your rules decide.
Your team answers, or Matic does, depending on the time and the type of call.
Matic helps.
Books, reschedules, answers routine questions, gives procedure status.
Handover if needed.
Transfers to your team with a summary, or takes a clear message.
Logged.
Every call summarised on the patient's case.
INBOUND CALLS01 / 05
ILLUSTRATIVE WORKFLOW
✓Your practice number
✓Incoming call
✓Matic introduces itself
Next step ready ✓
Call comes in.
ILLUSTRATIVE WORKFLOW
✓Your practice number
✓Incoming call
✓Matic introduces itself
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Check time and call type
✓Apply your practice’s rules
✓Team or Matic answers
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓New patient · Knee pain
✓Medical aid details captured
✓Booked Tue 10:30 ✓
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Clinical question received
✓“I’ll ask the practice to call you back”
✓Urgent flag to team
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Call summary
✓Booking and next steps
✓Saved to patient case
Next step ready ✓
YOUR NUMBER, YOUR RULES
Choose how it answers.
Your team by day, Matic in the evenings, weekends and at lunch.
ILLUSTRATIVE WORKFLOW
✓Daytime → Your team
✓Evenings, weekends and lunch → Matic
✓Person requested → Team handover
Your rules applied ✓
Callers are told they’re speaking to Matic’s assistant and can ask for a person any time. Matic never gives medical advice; anything clinical or urgent goes to your team or on-call doctor.
English and Afrikaans by voice. isiZulu on WhatsApp, with isiZulu voice coming.
INSIDE THE WORKFLOWEvery case shows
Every case shows
its working.
01 / INBOUND CALLS
New patient, booked.
Books the first appointment, collects medical aid details and sends what to bring on WhatsApp.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
✓First appointment booked
✓Medical aid details captured
✓WhatsApp: bring your referral and medical aid card
Booking confirmed ✓
02 / INBOUND CALLS
A clear answer.
“What’s happening with my procedure?” Matic gives the auth status from the case.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
↳Patient asks for procedure status
↳Authorisation approved
↳Admission details shared
Status from the case ✓
03 / INBOUND CALLS
A person when it matters.
Clinical questions go to your team, with context.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
↳Clinical question received
↳“I’ll ask the practice to call you back”
↳Urgent flag to team
Handover prepared ✓
WHAT MATIC DOESThe repetitive work,
The repetitive work,
handled.
Answers and takes messages
Books and reschedules
Answers practice questions and gives case status
Transfers with context
Handles the calls you've chosen to keep, and anything clinical.
No more missed calls, fewer voicemails, more bookings, a calmer front desk.
A HEALTH CHECK FOR YOUR ADMIN
Find out where your practice is losing time and money.
We’ll review your last three months of calls, referrals, auths and rejections, and show you exactly where the leaks are. Free, no obligation, and you keep the report.
Set up around how your practice works. Your team approves everything.
Book a free admin health check ↗