Matic Health / Outbound callsWORKFLOW
The calls your team never has time to make.
Reminders, rebookings, waitlist offers, pre-op and post-op calls, done on time, every time.
TIME SAVEDHours of phone calls every week, handled.
HOW IT WORKS
From first step to follow-through.
The right trigger.
An appointment, cancellation, procedure or balance starts the workflow.
Matic calls or messages.
The right follow-up, at the right time.
No answer? WhatsApp follow-up.
A message keeps the next step clear.
Result logged.
Every outcome is recorded on the case.
Your team steps in when needed.
Anything that needs a person goes to your team.
OUTBOUND CALLS01 / 05
ILLUSTRATIVE WORKFLOW
✓Appointment approaching
✓Practice rules checked
✓Follow-up due
Next step ready ✓
The right trigger.
ILLUSTRATIVE WORKFLOW
✓Appointment approaching
✓Practice rules checked
✓Follow-up due
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Patient contacted
✓Reminder or offer shared
✓Response captured
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Call unanswered
✓WhatsApp sent
✓Patient replies
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Response captured
✓Booking updated
✓Case note saved
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Clinical question flagged
✓Context attached
✓Team notified
Next step ready ✓
INSIDE THE WORKFLOW
Who Matic calls.
01 / OUTBOUND CALLS
Before a visit.
Confirms and reminds what to bring. Fewer no-shows.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
✓Appointment reminder
✓Bring your medical aid card
✓Patient confirms
Reminder completed ✓
02 / OUTBOUND CALLS
After a missed appointment.
Rebooks. Fewer patients lost.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
↳Missed appointment
↳New slot offered
↳Rebooked Thu 09:00
Patient rebooked ✓
03 / OUTBOUND CALLS
Your waitlist.
Offers cancelled slots. Fuller diaries and theatre lists.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
✓Cancellation at 14:00
✓Waitlist called or messaged
✓Patient accepts
Slot filled ✓
04 / OUTBOUND CALLS
Before a procedure.
Admission time, fasting, what to bring, expected costs. Fewer cancellations and surprise bills.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
↳Admission Tue 06:30
↳Practice-approved prep instructions
↳Expected costs explained
Readiness confirmed ✓
05 / OUTBOUND CALLS
After a procedure.
A friendly check-in. Anything worrying goes to your team. Patients feel cared for.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
↳How are you feeling?
↳Patient response recorded
↳Anything worrying sent to your team
Follow-up logged ✓
06 / OUTBOUND CALLS
Patients with balances.
Gentle reminders and payment options. Less bad debt, no awkward calls for staff.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
↳Statement shared
↳Payment options explained
↳Reply logged
Follow-up completed ✓
07 / OUTBOUND CALLS
GPs’ rooms.
Missing referral details and updates on their patient.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
↳Practice number requested
↳Details received
↳Patient booking update sent
GP kept informed ✓
WHAT MATIC DOESThe repetitive work,
The repetitive work,
handled.
Makes reminders, rebooking and waitlist calls
Sends practice-approved prep and recovery messages
Follows up balances and missing GP details
Logs results and hands over when needed
Sets the rules and handles clinical questions or decisions that need a person.
Fewer no-shows, fuller diaries, better-prepared patients, more collected, and patients who feel looked after.
A HEALTH CHECK FOR YOUR ADMIN
Find out where your practice is losing time and money.
We’ll review your last three months of calls, referrals, auths and rejections, and show you exactly where the leaks are. Free, no obligation, and you keep the report.
Set up around how your practice works. Your team approves everything.
Book a free admin health check ↗