Matic Health / Mati, your AI agentWORKFLOW
Meet Mati, your AI agent.
Your team's own AI agent on WhatsApp, web and voice. Mati answers, and acts.
TIME SAVEDNo more digging through systems for answers.
ILLUSTRATIVE CONVERSATION · MATI, YOUR AI AGENT
4 of 5 ready. Sign Mrs Dlamini’s motivation?
HOW IT WORKS
From first step to follow-through.
Ask Mati.
On WhatsApp, web or by voice.
Mati brings the context.
Answers from the patient’s case or your practice overview.
Your team approves.
Review motivations and follow-ups before an action goes ahead.
The action is logged.
Everything stays on record. Anything clinical goes to your team.
MATI, YOUR AI AGENT01 / 04
ILLUSTRATIVE WORKFLOW
✓Your question
✓Role-based access checked
✓Relevant case found
Next step ready ✓
Ask Mati.
ILLUSTRATIVE WORKFLOW
✓Your question
✓Role-based access checked
✓Relevant case found
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Case status
✓What is blocked
✓Next action
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Motivation ready
✓Doctor reviews
✓Signed ✓
Next step ready ✓
ILLUSTRATIVE WORKFLOW
✓Approval recorded
✓Action logged
✓Team remains in control
Next step ready ✓
ASK MATI
Answers, and the next action.
ILLUSTRATIVE CONVERSATION · MATI, YOUR AI AGENT
4 of 5 ready. Sign Mrs Dlamini’s motivation?
MORNING BRIEF
Your day, before it begins.
Each morning at 07:00, Mati sends the doctor a short WhatsApp: today’s patients, anything blocked, and what was recovered this week.
BUILT SAFELY
Approvals stay human.
Role-based access, everything logged, approvals stay human, no clinical advice. Mati always introduces itself as an AI agent.
INSIDE THE WORKFLOWEvery case shows
Every case shows
its working.
01 / MATI, YOUR AI AGENT
For the admin team.
“Which auths expire this week?” “What’s holding up Mr Pretorius?” “Draft a reply to this patient.” “Chase the GP for the practice number.”
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
✓Expiring authorisations
✓Case blockers
✓Draft replies and GP follow-ups
Ready for team review ✓
02 / MATI, YOUR AI AGENT
For the doctor.
A morning brief on WhatsApp; “Is tomorrow’s list ready?”; approve motivations from your phone.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
↳07:00 morning brief
↳4 of 5 ready for tomorrow
↳Motivation ready to sign
Signed ✓
03 / MATI, YOUR AI AGENT
For the practice manager.
“How are we doing this month?” Auths, rejections, collections and missed calls in plain language.
✓ Your team stays in controlILLUSTRATIVE WORKFLOW
✓Auths approved and rejections fixed
✓Calls answered and missed calls
✓Money collected
Monthly overview ready ✓
WHAT MATIC DOESThe repetitive work,
The repetitive work,
handled.
Answers questions with case context
Prepares drafts, follow-ups and motivations
Sends the morning brief and practice summaries
Logs approved actions
Reviews and approves actions, and handles clinical decisions.
Answers in seconds, fewer interruptions, and a doctor who knows exactly where things stand.
A HEALTH CHECK FOR YOUR ADMIN
Find out where your practice is losing time and money.
We’ll review your last three months of calls, referrals, auths and rejections, and show you exactly where the leaks are. Free, no obligation, and you keep the report.
Set up around how your practice works. Your team approves everything.
Book a free admin health check ↗